Privacy Policy – Vancity Electric

Last updated: December 3, 2025

Vancity Electric (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, and protect your information when you:

  • Visit our website https://vancityelectric.ca/
  • Submit an online quote request or contact form
  • Contact us by phone, email, or social media
  • Interact with our ads on platforms like Facebook and Instagram (Meta)

By using our website or providing your information, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

1.1. Information you provide directly

When you contact us or request a quote, we may collect:

  • Name
  • Email address
  • Phone number
  • Address or project location
  • Details about your electrical needs (e.g., EV charger, panel upgrade, renovations, etc.)
  • Any other information you choose to share in a form or message

1.2. Information collected automatically

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages viewed and time spent on the site
  • Referring website or ad
  • General location (city/region)

We may use cookies and similar technologies to help understand how visitors use our website and to improve performance and user experience.

1.3. Information from advertising platforms

When you interact with our ads on platforms like Facebook and Instagram, those platforms may share certain information with us, in accordance with their own privacy policies. For example:

  • Which ad you saw
  • Whether you submitted a lead form
  • Basic contact details you provided in a Meta Instant Form (name, email, phone)

2. How We Use Your Information

We use the information we collect to:

  • Respond to your quote requests and questions
  • Provide electrical services and schedule appointments
  • Prepare and send estimates or proposals
  • Communicate about ongoing or upcoming projects
  • Improve our website, services, and customer experience
  • Run and optimize our advertising campaigns (for example, to understand which ads generate leads)
  • Comply with legal obligations and respond to lawful requests from authorities

We do not sell your personal information.

3. Legal Basis (for Canadian Visitors)

For visitors in Canada, we collect, use, and disclose personal information in a way that is consistent with applicable privacy laws. We generally process your information:

  • With your consent (for example, when you submit a form or contact us), and/or
  • As needed to provide you with requested services (quotes, projects, customer support)

You may withdraw your consent at any time, subject to legal and contractual restrictions. If you do, we may not be able to provide certain services to you.

4. How We Share Your Information

We may share your information with:

  • Team members and electricians who need the information to assess your project or perform work at your property
  • Service providers who support our business operations (for example: website hosting, email services, CRM/lead management tools, advertising platforms)
  • Legal or governmental authorities, if required by law or necessary to protect our rights, property, or safety

We do not sell or rent your personal information to third parties.

When we work with third-party service providers, we aim to ensure that they only use your information to provide the services we requested and that they protect it appropriately.

5. Cookies, Tracking & Advertising

Our website and ads may use cookies and similar technologies (such as pixels or tags) to understand how people use our site and how they interact with our advertising.

For example:

  • Analytics: to understand which pages are visited most often and how visitors navigate the site.
  • Advertising: to measure the performance of our campaigns and show more relevant ads to people who may be interested in our services.

You can typically manage or disable cookies in your browser settings. Please note that disabling cookies may affect how some parts of the site function.

6. Meta (Facebook/Instagram) and Other Third-Party Platforms

When you interact with our ads on Meta platforms (Facebook/Instagram), or submit a Meta Instant Form, Meta collects and processes your information under its own Terms and Privacy Policy.

We receive the information you choose to share in these forms (such as name, email, phone, type of service you’re interested in) and use it to:

  • Contact you about your request
  • Provide a quote or more information about our services
  • Follow up on your interest in Vancity Electric

We encourage you to review the privacy policies of any platforms you use to interact with us (e.g., Meta, Google, etc.).

7. How We Protect Your Information

We take reasonable measures to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse. These measures may include:

  • Limiting access to personal data to staff who need it to perform their roles
  • Using secure systems and tools where possible
  • Training our team on responsible handling of customer information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with legal, accounting, or reporting obligations
  • Resolve disputes and enforce our agreements

When information is no longer needed, we may anonymize or securely delete it.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections if your information is inaccurate or incomplete
  • Request that we delete your personal information, subject to legal obligations
  • Withdraw your consent to certain uses of your data (for example, marketing communications)

To exercise any of these rights, please contact us using the details below.

You can also opt out of marketing emails at any time by using the unsubscribe link included in those messages (if applicable).

10. Links to Other Websites

Our website may contain links to other websites or services (for example, manufacturers, partners, or social media platforms). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies when you visit them.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last updated” date at the top of this page indicates when the latest version came into effect.

We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Vancity Electric

Phone:778-869-6771


Website: https://vancityelectric.ca/